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  • the refund was never arrived and the phone hungs up on you every 10 minutes

    I booked a flight on july 18 and cancelled it 1 week after. I called them to cancel it , they told me I would have to pay 50 dollars but could only can refund 200 dollars on the 280 dollars I payed,and will get refunded in 5- 10 businesses days, . I waited never seen the refund on my bank statement. I called them again, which took me a while to finish what I had to say, the connection is always lost, they asked for your number before the connection is lost but never call you back. So, you have to call back and talk to many agents before getting any responses. I talked to them again, they... More...
    rewardingvaes's Picture   rewardingvaes    1 Comments   Comments
  • irritated

    I have never booked with cheapoair before this would be my first time & now my last! I feel lied to & I was so confused today while on my flight. I had booked a flight from Dallas/forth worth to Boise & n my itinerary it said I would be making 3 stops. Going from Dallas to Houston than Houston to Kansas & lastly Kansas to Boise. I arrived in Kansas only to be confused because my gate said it was departuring to Phoenix when nowhere was I told I would be making another stop. I feel lied to & taken advantage of cause I paid so much for a one way ticket only to spend 12hrs... More...
  • False Advertising

    Totally agree with the above individual. Today I sat down on 2 separate occasions to book a flight from IAD to SAT and both times after I entered my CC information, the price had changed from $355.20 (taxes included) to $726.70. When I called customer support they said the price had changed at the baloney. I was to travel on Friday (25th) and return on the 29th!!! This has also happened to my friend in the last couple of months. More...
    jcrespo's Picture   jcrespo    0 Comments   Comments
  • changing flight

    They are the worst company ever. I flew a lot in my life and I bought almost hundred ticket. They screwed me because They sold me a ticket without chance on changing the booking date. Then I called directly the air companies and they extend a little bit the booking date but not enough. So, be careful with CheapOair because they are not able to re-booked your flight if you have a problem. More...
    quello's Picture   quello    0 Comments   Comments
  • Worst customer service you will ever ger

    We had a very bad, a nightmare experience with Cheapoair. Airline offered a full refund but Cheapoair made it look like they do not know what to do as if this is the first time they come across cancellation and refunds Waiting on the line for a customer service on the phone takes ages and even when youare with them on the phone already they make you wait even more while they "checking" . Simply the worst service I have ever encountered. More...
    bubulit's Picture   bubulit    0 Comments   Comments
  • Terrible Product and Service

    I purchased a flight through and made the unpleasant discovery that I had to pay for my checked bag, despite having checked with cheapoair and the airline first to avoid that problem. Come to find out, I had purchased a discounted ticket that did not allow me any checked bag. I am very displeased that never communicated to me that i had purchased a discounted ticket. The only thing they did to help was give me a $15USD refund. Otherwise, cheapoair insists it was not their fault and I should have known. How could I have known if nobody told me? I'm severely... More...
    creneed11's Picture   creneed11    0 Comments   Comments
  • Hawaii Vacation

    Cheapo Air did a good job finding me a fair-priced ticket fairy short notice - helped get my frequent flyer miles credited, which got me an upgrade to Economy Plus. Also got me some exercise walking from terninal 4 - 6 tin LAX to switch airlines between legs - plenty of time for the walk tho! All in all, happy flyer here. More...
    popsavery's Picture   popsavery    0 Comments   Comments
  • Great Service

    I had to travel on a short notice and I had been looking for good deals. I didn't have time to look for good prices for to and fro in airlines, but cheapoair showed be great deals. My friends were surprised when I told them the price as they used to get the same deal even if they book few months earlier. My entire trip was pleasant as the seat assignment was done as per my request. Need to appreciate their service when they called me up and confirmed my itinerary. I would definitely consider cheapoair when I travel abroad next time. More...
    gurppup's Picture   gurppup    0 Comments   Comments
  • Complaint-constant changed flight schedule

    OMG! I am a frequent traveller but first time booked tickets via cheapoair. My ticket was purchased in February for Atlanta Georgia to Kuala Lumpur, Malaysia for my 10 year old and me. They have changed my schedule 2 times. The last one 2 weeks before I take off July 1st putting my transit in Guangzhou from 3 hours to 21 hours. It had conflicting layover hours on my ticket. The discrepancy caused confusion. I called repeatedly to have correction. Was promised resolution in 48 hours which is too long and worse with no response after 4 more days! I am flying tomorrow! !!! Please help me!... More...
  • Through-checking luggage

    I have paid for a return airfare from LAX to BOG at a cost of around $800. I have since tried various methods of contacting cheapOair and I have either received no response (via emails) or the 24/7 online chat has begun and then disconnected in the middle of the conversation without a resolution of my query, which is this; Can I through-check my luggage from LAX to BOG even though there is a change of plane and airline in DFW? My airfare from LAX to BOG has one e-ticket number assigned to it, however there is a stop-over in DFW for 50 mins where I will need to change planes from an... More...
  • Ripoff

    On March 11, 2014 my friend and I had called customer service to book our flight to Milan, Italy and seats. For some reason they charged an extra fee of $99.12 for seating arrangements. My flight was booked for June 5, 2014 and returning June 13, 2014 on the day of my flight neither my friend and I sat next to each other on any flights. On top of that Jet Airways told me that they did not book seats. So, basically I was ripped off from Cheapoair. Never again will I use their websites. More...
    pwrpuff24's Picture   pwrpuff24    0 Comments   Comments
  • Bait and Switch Operation

    Complete bait & switch operation. I selected a departure and return date for a long weekend trip (depart Fri return Sun). Got a good price & selected flights. After entering credit card info, I got message that there was a problem with the #; had to re-enter credit card information. This time it worked. The problem is, I had to also re-select the flight buttons. The screen I was given to do so gave me the same flight #s, same time, same departure date but on a different return date - three weeks after the date I originally selected. I did not notice this difference, I certainly... More...
    madasheck33's Picture   madasheck33    0 Comments   Comments

    RE: Booking #22000731 San Francisco to Melbourne Date June 10th. I booked and paid my airfare with Cheapoair on June 5th. I realized I needed to change this airfare date and rang back within 30 minutes. I spoke to an operator who changed the date from June 9th to June 10th and said that it would cost $250 USD. I informed the operator to use the same credit card used for the original booking. This operator sent me a confirmation email with an Air New Zealand confirmation number #6FAU8H. Yesterday, when I arrived to check in at Air New Zealand counter in San Francisco, I was informed... More...
    pippa's Picture   pippa    0 Comments   Comments
  • can't fly unless they sort

    a month ago i booked a flight with cheapoair and they inputted my daughter as an adult, therefore i was unable to put her passport details in, a month later this is still not resolved, after numerous calls,emails being hung up on etc etc I'm still not any further forward!!! MY DAUGHTER WILL BE REFUSED FLIGHT IF THIS IS NOT SORTED!!!! A MONTH WITH LOTS OF GIVE US A FEW MORE DAYS AND NOTHING my infant who cannot sit up was also booked in a seat costing $1300, i was told id get a bassinet for her- which now due to the mess she does not have that either!!!! they say they are sorting... More...
  • Poor business tactics by cheapoair

    The last two times I have tried to book when I go to pay my credit card verification number is flagged as incorrect - it is not - phone rep told me this is what happens if flight isno longer available - happened one with two tickets left , then again with one ticket left, the on hold a long time only to be told this is what your policy is - to say my credit card info is incorrect when you don't have the ticket to sell. Agent also said system does not update quickly enough - then why did the number do seats change. Classic bait and switch, dishonorable business practice. More...
    Marie508's Picture   Marie508    0 Comments   Comments
  • trying to resolve

    We have been in contact with quynhhoang to get this resolved. Below is the update from customer.When conferencing in her bank, someone disconnected the call, and we received an email that Hannah would work with her bank. “Hi Alair, Thank you for trying to contact me. Please contact me via phone number +84164650xxxx from now on. Sorry for the incomplete phone number on the booking. I'm still waiting for the conclusion of the bank's investigation, because I need to know where that amount of money went before taking any other actions. It's just strange that this... More...
  • False Advertising- misleading

    Written to Cheapoair which did not accept my review- guess we know why they gave a four star rating on their website! I am so disappointed w my recent experience using your website which is very misleading! When trying to rectify the situation the rep could only offer me the same flight dates at $100. more or different dates at $50. more cutting our trip short. Wile talkingcto him on the phone I found the flight on my dates for the price I wanted and dates I wanted for the original price w Jetblue- which I am already flying w you. Will not book w Cheapoair again and will tell everyone via... More...
    Krissybird's Picture   Krissybird    0 Comments   Comments

    I just booked a ticket from Cheapoair: reference number 21677658, from Ho Chi Minh to Boston. I received the receipt and an email saying the verification process has been successful. HOWEVER, another email came saying, my card is declined! I contacted my bank and the bank confirmed the amount of $1187.78 has been deducted like what's on the receipt when I first bought it. I called Cheapoair and got informed that Cheapoair didn't charge my card. IS THIS A SCAM??? P.S. I made the booking on May 18 2014. More...
    QuynhHoang's Picture   QuynhHoang    0 Comments   Comments
  • Best Price Guarantee

    I booked a flight on, where they congratulated me on booking the best price for this flight. The next morning, I checked again and found the exact same flight on their website, and on for 70USD cheaper. I made a pdf of the ticket, showing that it was available to be booked (it even said 4 more tickets available at this price) and emailed them as per their instructions for the best price guarantee. Not receiving any reply from them after a week, I emailed again, and after no response, finally called them. During the call they tried to convince me that that flight at... More...
  • Best Price Guarantee - false advertising

    I booked a flight on, where they congratulated me on booking the best price for this flight. The next morning, I checked again and found the exact same flight on their website, and on for 70USD cheaper. I made a pdf of the ticket, showing that it was available to be booked (it even said 4 more tickets available at this price) and emailed them as per their instructions for the best price guarantee. Not receiving any reply from them after a week, I emailed again, and after no response, finally called them. During the call they tried to convince me that that flight at... More...
    marinajena's Picture   marinajena    0 Comments   Comments
  • Using a bad situation to price gouge.

    I booked an international flight through CheapOair. I told them the day I wanted to return from my trip. The flight was booked to leave my destination on that day, and land 2 days later, not to actually return on that date. I attempted to contact them to change the flight and had already found a flight on their website (10 minutes after the original booking) that would fit my needs. The customer service rep ignored my requests for that particular flight for hours. Instead she told me all of the options that were best for me, not letting me tell her what was best for me. When (2... More...
    NotYourMark's Picture   NotYourMark    1 Comments   Comments
  • CheapOair. Business Travel

    This review has been resolved or replied to by this company. Do Not book with this company, they are the most incompetent bunch of know nothings I have ever been unfortunate enough to try and deal with and lord forbid you need to reach them, on hold for up to 5 hours and you will NEVER get your issues resolved. Incompetent, incompetent, incompetent. No service and if they tell you, you will be transferred to a supervisor it's a lie, you will be put on hold for more hours and when you finally get to speak to someone else they won't help you either. If you want to know my nightmare with this company, they booked me 2 days earlier to depart,... More...
    Celie's Picture   Celie    1 Comments   Comments

  • Worse service; No replies to airplane schedule change!!

    I am very frustrated and angry at I booked my business trip through them, which was a big mistake. The airline changed the flight schedule; and I cannot change to the new schedule unless I tell CheapoAir that "I accept schedule change". I've sent e-mails four times that I accept the change, nothing has been done. I called them more than 3 hours total (6 phone calls so far--- everytime, I listen to a music for 30 min then phone hang up!). I sent a chat request, but there are too long wait, and website resets. In short, I cannot make my connection, because of... More...
    peru's Picture   peru    3 Comments   Comments
  • Horrible, Do NOT use

    We booked a family vacation with CheapOAir in March and purchased travelers insurance. In April we were given the news that my wife was pregnant and would not be able to travel during that time frame. We called the travelers insurance and was given the run around. First was told that is covered under the medical side and to fill out paperwork and email to claims department for a full refund. After completing all forms we were told it was not covered. We said we didn't want a refund we would just like to change to earlier. It ended us costing us double what we paid with their $200... More...
    BurdanFamily's Picture   BurdanFamily    0 Comments   Comments
  • Bait and Switch?

    Day 1 - April 23. Began booking process by looking up flights on the internet. I needed two flights to Singapore - one originating in ATL the other IAD. I searched to find flights that connected in CDG. I found both and could (should) have booked them myself there and then. I decided to call an agent so that I could be certain the process would be smooth and all would be on one transaction. HA! Talked to Moshe, told him the flights I was seeing. I was told the one originating in ATL was no longer available. Ok.... so...... after much ado and working things around, he booked me on... More...
  • Cheapoair Neglegent Refund Practices (5Months and still waiting)

    I have been waiting over 5 months for a refund from this company for tickets that have cancelled back in December 2013. The airport that I was scheduled to fly into was destroyed by a Typhoon. I was promised on several occasions that it would be taken care of and have been passed around from agent to agent and put on hold for over 30 minutes on one call... I've asked to speak with a manager and was passed to the business office that never has a person answer the phone your are merely sent to a line with a recording ... I have planned at this point to take the matter up with my credit... More...
    ejblackmon's Picture   ejblackmon    1 Comments   Comments
  • Flight ticket online booking issues with

    I tried to book from South Africa on CheapOAir, being flights from Calgary to Juneau then from Prince Rupert to Victoria. I tried to pay for the tickets and experienced the following problems: It will not accept my 16 digit credit card no. There is no option for South Africa on the Credit Card Billing Address section for me to pick South Africa from the drop down list for country. It will not accept the South Africa country code for billing phone. I then emailed to ask them to help me resolve this problem. I emailed 3x with no response. I tried calling the toll... More...
  • Refund 7-14 business days??

    I tried booking airline tickets online with Cheapoair, but when I gave my debit card number to accept the final price a new screen said that the tickets were no longer available at that price. My phone immediately rang and an agent at cheapoair found a more expensive ticket and told my I should act fast or these tickets may get taken as well. I asked about the cancellation policy and was told that I could be refunded if I cancelled in 24 hours. So I purchased the tickets and 20 minutes later I found direct flights from United for $200 more. So I called cheapoair to cancel, but I was told... More...
    joeyhelms1's Picture   joeyhelms1    4 Comments   Comments
  • Help

    This is going to far...I bought 5 tickets with cheapoair, and the main reason i bought ticket with them was because two of my flights were with turkish airlines, so they are my MSC, therefore any other flight has to go by their rules when it comes to baggage allowance which is two free baggages per person, but what cheapoair did was they put on my itinerary number one baggage per person. I have called them for 5 days in a row, I tried to get any help and they basically hang up on me. I have called turkish airlines and they told me that that's how it has suppose to be, but when... More...
    Evadion1's Picture   Evadion1    1 Comments   Comments
  • customer support

    Hello Mr. Orlando, Thank you for contacting us. We have reviewed your bookings and do see the following: Booking # 20716241 is the Air ticket and was charged US$1018.38 = $291.00 base fare p/p + $237.19 taxes p/p =US$1056.38 - US$38 = US$1018.38 Booking #20716800 is the Hotel reservation and the total amount charged is US$539.92 The total charged is US$1558.30. As per your request, the Hotel reservation has been cancelled. If you need any further assistance, please feel free to contact us. If using a debit card, this can appear that a double charge has occurred. The bank get's... More...
  • Flight Cancellations - Refunds Debacle at CheapOair

    This company is very unprofessional and uncaring as evidenced by many complaints. Yet, when it responds to tickets/complaints, it portrays the image that is professional and caring. The highly unprofessional, uncaring and dishonest culture at CheapOair is evident by the various flight cancellations debacle CheapOair. And they make it worse by what it seems to me as a deliberate effort to avoid refunds. What is posted by them here and what their agents confirm over the phone is different. I am not sure if Gertrude received the right assistance from the schedule change team. I did get... More...
    mpatel's Picture   mpatel    3 Comments   Comments
  • Double Charges to credit card

    I made a booking for a flight from Melbourne to Manila for 2 people with Booking #20716241. After looking for some hotels from your website, I added a booking for a hotel in Manila at Artina Suites with Booking #20716800. However, after checking my booking receipts. I was double charged for the flights which was reflected on both receipts. Hence, I would like to request for the cancellation of the hotel booking and be refunded for the double charges to my credit card. Thank you and will await your response to my email. Thank you More...
  • Non refund of changes

    Its Been almost 25 days after the cancellation still awaiting for the reversal of the charges as per cancellation acknowledgement, no one picks the call or chat or replies to email from ChepOair. Here my acknowledgement. Thank you for choosing for your travel reservations. This is in reference to your reservation with booking # 20275678. The cancellation fee of $0.00 will be charged to the credit card on file. The total amount of $592.56 will be refunded to your credit card. You may see multiple refunds: $375.00,$72.00,$97.76 and $47.80 within the next 7 %u2013 14... More...
    anupkumartv's Picture   anupkumartv    1 Comments   Comments
  • Gertrude Ruggiero

    Never, Never buy ticket on cheap. Someone just called me today and told me to read my email because there is a big change to my flight coming back from Ancona Italy to Los angeles. and I need to stay overnight in Munich on my own expense. I told him that is not my fault I did not change the flight. and the man is rude told me that nothing he can do just accept the email. I have been calling the number to change the schedule and I was on hold for almost 3 hours now. this company is very unprofessional. I was so angry right. any suggestion where I can complain. Please reply. More...
    hesperia1951's Picture   hesperia1951    1 Comments   Comments Reviews By Product Comments

Tontoe says: (11 months ago)
Connection at Dallas between flights was just 30 minutes of time arrival & departure at different terminals. AS I Tried to cancel trip was given many excuses as to why no refund.

hatecheapOair says: (2 years ago)
I bought a $137.10 ticket from cheapoair for aircanada and lufthansa flights. air canada cancelled the flight due to strong winds on the day my flight was scheduled to take off. air canada called me and tried to offer me alternative flights but none was favorable for me cause i needed to be at my destination for a purpose and to arrive anytime later would defeat the purpose of my trip so aircanada concluded that i will recieve 100% refund and they instructed me to contact cheapoair for the refund since i purchased through cheapo. This was 12/21/2012. When I initially contacted cheapoair, they confirmed the flight cancellation and promised to issue a refund in 3-4 business days to my credit card. That never happened. I've spen over 100 hours on the phone with cheapoair. Their stories and resons for not issuing me a refund changes every day. One time a 'supervisor' told me he had processed the refund whiles I was on the phone with him and he said to expect my refund in 4 business day. That was a game. He never did. well it feb 2013 and I still haven't recieved my refund it. air canda and lufthansa both told me never to do business with cheapo again because the hear similar complaints all the time from customers. CheapOair drags on and on until you become fed up and you give up then they take your money. Ironically, the latest rep who has been sending me emails name is '' Really, all they ever write in their emails are the same old same old lines and games to prolong and drag your refund if you ever recieves it. some of my friends have been lucky with travelocity n expedia. please never cheapoair. The indian reps have no emotions. they don't care. they are reading you scripts when you call them. i'm in the process of taking legal actions against them.

randrews says: (2 years ago)
Dear Winwoo, you haven't contacted me in order to resolve your complaint. Without your actual name and booking number, I'm unable to determine who you are. Please email me your 8 digit booking number and I will see that the fee is refunded. The fee is not just to select seat assignments but also has travel related assistance such as making dinner reservations, baby sitting needs, arranging car transportation, discounts for shows, so there are many benefits to the service which where listed when the offer came up. Email to
place blog in the subject line

gyanarc says: (3 years ago)
Bunch of liars and money sucking vampires, i paid $1800 for my wifes ticket thru their website and after 2 days realized that return date was 2 days after the departure date to india, it takes almost a day and half to go to india and i dont know how the system worked to getback in 2 days well i had to pay $455.00 to change the date, even though i called 2 days after the booking, well we had to cancel our trip including my ticket they said each of us have to pay $150 fine to get the credit and we did now i wante dto book the tickets even though the prices are lower i cant take use of that, they say that i have to pay either higher or the equallant fair (compare dto last time) and after that i have to pay a penalty of $200 per these guys are crazy somebody has to stop them i booked 7 tickets thru them i spent more than $12,000 us doallrs...and i am done with their cheating, i am filing a case, anybody wants to join feel free to email me at

Volker456 says: (3 years ago)
I bought an airline ticket from flying from San Diego to San Francisco.
Shortly before the departure I became ill with a strain of the H1N1 virus. (Highly contagious). I called to change my flight. Ceyln in Manila advised me fly anyway and infect all the passengers on a plane, because a changing the flight would cost more than a regular ticket.

Flight number 557 United Airlines.

kevinispissed says: (3 years ago)
Cheepoair sucks, reservations were wrong time, would not work with me. Lost my $197.00 ticket, can't fly at that time, they suck!

andie says: (3 years ago)
Cheapoair charged two of my credit cards for the same flight. I did this with an agent over the phone. The first credit card was supposed to not have gone thorugh but it did. Customer service from cheapoair do not reply. Neither Delta Airlines from whom the ticket was issued. I lost 914 $ from using cheapoair. I did not succed to get a refund.

benton918 says: (3 years ago)
This is the worst site for booking any flights EVER. I am an active duty soldier who saved up enough money to fly my folks to where I am stationed. The price that I agreed on was the best around but then days later they changed the price didn't ask and took the money right out of my account great job CheapOair this is highway robbery hands down I will never use this site ever again and I will make sure every soldier knows never to trust this site.

teppi says: (3 years ago)
It's too bad and too late. I already booked 3 tickets from CheapOair and now want to post comments to let traveler know do not by ticket from them: here is what I experienced from them:

I already booked 3 flight tickets from CheapOair website and what i have found out that they never offer the cheap airfare tickets. The thing is they control the airfare by themselves, in my case i want to book my tickets earlier to get the cheap airfare, for example one ticket of mine had base price 1802$ CAD and i had to pay for tax and fees for 400$ something and then very surprised I came back to CheapOair website one week later to check how expensive the ticket i booked now, the base price of the ticket went up to 2,200 something BUT the tax and fees just 94$CAD. It means they can adjust the base price and tax and fees of airfare to maximum their profits and the customer absolutely have no chance to get cheap airfare. Another thing, when I call 1-800 number to ask why i had to pay so much tax and fee and their representative is very rude to explain to customer and even they dropped the call as i want to talk to their manager.
Another issue, very bad to support for customer. I want to change my itinerary just for one leg, to move time of departure earlier, they charged me almost 300$ CAD, I didn't accept and call to Air Canada, they changed for me. This was what i had experienced with CheapOair website and don't recommend traveler buy tickets from this website.

jaklin says: (5 years ago)
I purchased two Ticket from Cheapoair on Feb 17, 2009 for $2195.64 us dollars and after 2 months I called to confirm the flight but after severl calls then I found out the flight is cancelled without noticing me.
I aske for my refund then Cheapoair passed me to Aeroflot airline for a Week and after two weeks they deduct $300 us money from my refund. How Cheapoair could do that when there is no service there

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