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  • CheapoAir is Scam

    CheapoAir showed me a flight price for $1458. After I went through the whole booking process and gave them all my personal and credit-card information, the website told me that the price is changed to $1680 and asked me to accept and the booking. Surely I canceled because I think it is just a scam. Now I am concerned that they have all my information and credit-card and I don't know what they do with my personal information. More...
    Rokgoo's Picture   Rokgoo    0 Comments   Comments
  • Paying for baggage twice

    Dear Cheapoair, I strongly recommend that you communicate better with the airline companies in order to clarify their baggage policies. I recently bought a Spirit trip via from Guatemala City to Fort Lauderdale and then to Bogota, Colombia. There was a 20 hour connection time in Fort Lauderdale, but despite this, I read on the CheapOair website that I would only have to pay for my checked baggage one time. When I got to the airport I found out that Spirit did not consider this a layover and that I had to pay another $90 for my two checked bags for the second part of my trip.... More...
    sam12345's Picture   sam12345    0 Comments   Comments
  • invalid plane ticket

    I purchased a ticket for my daughter a few months ago for her spring break vacation with her grandmother in california. We are from dallas and her trip was not direct and had a stop-over at phoenix. I purchased the ticket months before to get a reasonable price. I did. Around 430+USD. When she was about to board, we were denied because an unaccompanied minor cannot fly a connecting flight!! I was shocked and in such a hassle. We had to purchase another ticket on the spot which is more than twice the price of the ticket I originally purchased for this trip. Besides the fact that her... More...
  • Harassment and misguiding with wrong information for refund

    I purchased 1 Air Ticket which was marked as “Free Cancellations”. Date of Purchase: 03/01/2015 First time called for cancellation on: 03/02/2015 Booking Number: 26494331 Travel Date : 03/08/2015 (This is the reason it's extremely URGENT for me) contact infor : But when I called/chatted with customer care on 03/02 and 03/03 they were continuously mentioning to go through the policy, which is “Non-Refundable”. Even I explained that in the your Official Web Site it was showing as “Free Cancellation” and I have the... More...
  • Airline agetnts the bluffers,

    Dear sir, why even till now the tickets not sent sir, please send the tickets, as it is urgency or let me know what is the correct status, no cheating , as many many agents host the advertisements in the net and make money from innocent peoples hard earned money, we mean cheat the people, it should not be like that, please confirm my tickets, sir, as it is done as per the requirements and the media must highlight if there is any misappropriations, , as the Oman air is trusted air line as well please confirm my bookings, I am a here, who paid with two debit cards, two paid total amount... More...
    rjeffyremy's Picture   rjeffyremy    0 Comments   Comments
  • About Customer Service

    The customer service of cheapoair is beyond terrible. First of all I had a very hard time understanding their Indian Accent and very rude attitude toward their customers. I would never use this site again. It was almost impossible to fix simple errors through them. This is my first and last time to use this junky company. Beware consumers!!! More...
    totoni's Picture   totoni    0 Comments   Comments
  • overcharged flight ticket for infant

    my name is M ILDRED CHARLES on the 15th of NOVEMBER 2014 I traveled to miami with my 21 month old baby girl. I purchase my ticket with your company Cheapoair which i think was a reasonable deal, but my problem is i was charged the same price for my baby as my self . While in miami i made a bout 4 calls to ur form or more and they were very kind to me at first when the gentleman looked at it from his end he realised there was an error and explained to me that he will referr it to the billing department, took my information and said that i will here from them in a 24 hrs. No one has... More...
    (Parenting, Nannies, Babies, Family)
    milbo's Picture   milbo    0 Comments   Comments
  • Cheapoir makes easy money on emergency bookings

    On June 20, we got a phone call that my father-in-low passed away. I had to find the closest flight to Russia. I was ready to pay extra because of the urgency and found the pretty expansive ticket on Cheapoair site. The price was actually slightly lower than other sites so I was hooked. In the end of the booking process, I was notified that the ticket I'm booking is not available for offered price and would cost me like $1000 more. I was about trying other sites, but in 1 minute I've got a phone call from the company's representative, offering her help to find other ticket.... More...
    vbraginsky's Picture   vbraginsky    0 Comments   Comments
  • - Complaint (Refund)

    Worst travel agency and the worst customer service.... I will never book a flight & hotel with them. I recommend expedia and others. When you book with you need to be very careful and read good their refund policy. I purchased two tickets for our 2 employee while ago. They are not working for our company any longer and I called them and spoke to one of their representative for 45 minutes on the phone. I asked for both reservation's cancellation. The cancellation reason is they are no longer working for our company. She said she could give us a refund after the... More...
    deno's Picture   deno    1 Comments   Comments
  • flight S141370 & S41371

    booked 4 flights online for Dec 13 to Jan 4 and now to find out that we are only allowed a carry on of 8 kgs. per person. When booking it did not indicate that you had to pay extra for a suitcase. CheapOair provides you with the airline link (sata international) and still that link does not tell you that you have to pay for any baggage. I have called several times to CheapOair and the airline involved (sata international) and each says each other's responsibility. We have though through some negotiation with Sata International have gotten them to provide us with 2 suitcases for 4... More...
  • CheapOair - air travel can't get better than this!

    My travel from Des Moines to La Guardia via Chicago (and round trip back) could have turned out to be a full nightmare had cheapoair not come to my rescue. This was owing to the disgruntled employee causing fire at O'Hare airport leading to around 850 flights getting impacted. My flight got canceled too and I had to spend the night at the airport. The airlines did a good job of getting me a different flight and getting me to where I wanted to be, although 18 hrs later than expected. But what I didn't know was that my return flight would get screwed up because of this... More...
    jaydeeptase's Picture   jaydeeptase    0 Comments   Comments
  • Refund for changing flight

    I had a medical emergency and asked CheapOair to change my flight. I also had sent my medical documents to Lufthansa before my flight date. CheapOair re-booked a new flight for me and I paid the penalty for airline. They said that after we talk with Lufthansa, they will refund us and we will refund you. Now, after 1 month, Lufthansa said the procedure was completely wrong. First Lufthansa should refund me and then I should re-book, while CheapOair first re-booked and then called Lufthansa for my refund. So, I could't receive $300 refund. It's CheapOair fault and they should be... More...
    mori66's Picture   mori66    0 Comments   Comments
  • the refund was never arrived and the phone hungs up on you every 10 minutes

    I booked a flight on july 18 and cancelled it 1 week after. I called them to cancel it , they told me I would have to pay 50 dollars but could only can refund 200 dollars on the 280 dollars I payed,and will get refunded in 5- 10 businesses days, . I waited never seen the refund on my bank statement. I called them again, which took me a while to finish what I had to say, the connection is always lost, they asked for your number before the connection is lost but never call you back. So, you have to call back and talk to many agents before getting any responses. I talked to them again, they... More...
    rewardingvaes's Picture   rewardingvaes    1 Comments   Comments
  • irritated

    I have never booked with cheapoair before this would be my first time & now my last! I feel lied to & I was so confused today while on my flight. I had booked a flight from Dallas/forth worth to Boise & n my itinerary it said I would be making 3 stops. Going from Dallas to Houston than Houston to Kansas & lastly Kansas to Boise. I arrived in Kansas only to be confused because my gate said it was departuring to Phoenix when nowhere was I told I would be making another stop. I feel lied to & taken advantage of cause I paid so much for a one way ticket only to spend 12hrs... More...
  • False Advertising

    Totally agree with the above individual. Today I sat down on 2 separate occasions to book a flight from IAD to SAT and both times after I entered my CC information, the price had changed from $355.20 (taxes included) to $726.70. When I called customer support they said the price had changed at the baloney. I was to travel on Friday (25th) and return on the 29th!!! This has also happened to my friend in the last couple of months. More...
    jcrespo's Picture   jcrespo    0 Comments   Comments
  • changing flight

    They are the worst company ever. I flew a lot in my life and I bought almost hundred ticket. They screwed me because They sold me a ticket without chance on changing the booking date. Then I called directly the air companies and they extend a little bit the booking date but not enough. So, be careful with CheapOair because they are not able to re-booked your flight if you have a problem. More...
    quello's Picture   quello    0 Comments   Comments
  • Worst customer service you will ever ger

    We had a very bad, a nightmare experience with Cheapoair. Airline offered a full refund but Cheapoair made it look like they do not know what to do as if this is the first time they come across cancellation and refunds Waiting on the line for a customer service on the phone takes ages and even when youare with them on the phone already they make you wait even more while they "checking" . Simply the worst service I have ever encountered. More...
    bubulit's Picture   bubulit    0 Comments   Comments
  • Terrible Product and Service

    I purchased a flight through and made the unpleasant discovery that I had to pay for my checked bag, despite having checked with cheapoair and the airline first to avoid that problem. Come to find out, I had purchased a discounted ticket that did not allow me any checked bag. I am very displeased that never communicated to me that i had purchased a discounted ticket. The only thing they did to help was give me a $15USD refund. Otherwise, cheapoair insists it was not their fault and I should have known. How could I have known if nobody told me? I'm severely... More...
    creneed11's Picture   creneed11    0 Comments   Comments
  • Hawaii Vacation

    Cheapo Air did a good job finding me a fair-priced ticket fairy short notice - helped get my frequent flyer miles credited, which got me an upgrade to Economy Plus. Also got me some exercise walking from terninal 4 - 6 tin LAX to switch airlines between legs - plenty of time for the walk tho! All in all, happy flyer here. More...
    popsavery's Picture   popsavery    0 Comments   Comments
  • Great Service

    I had to travel on a short notice and I had been looking for good deals. I didn't have time to look for good prices for to and fro in airlines, but cheapoair showed be great deals. My friends were surprised when I told them the price as they used to get the same deal even if they book few months earlier. My entire trip was pleasant as the seat assignment was done as per my request. Need to appreciate their service when they called me up and confirmed my itinerary. I would definitely consider cheapoair when I travel abroad next time. More...
    gurppup's Picture   gurppup    0 Comments   Comments
  • Complaint-constant changed flight schedule

    OMG! I am a frequent traveller but first time booked tickets via cheapoair. My ticket was purchased in February for Atlanta Georgia to Kuala Lumpur, Malaysia for my 10 year old and me. They have changed my schedule 2 times. The last one 2 weeks before I take off July 1st putting my transit in Guangzhou from 3 hours to 21 hours. It had conflicting layover hours on my ticket. The discrepancy caused confusion. I called repeatedly to have correction. Was promised resolution in 48 hours which is too long and worse with no response after 4 more days! I am flying tomorrow! !!! Please help me!... More...
  • Through-checking luggage

    I have paid for a return airfare from LAX to BOG at a cost of around $800. I have since tried various methods of contacting cheapOair and I have either received no response (via emails) or the 24/7 online chat has begun and then disconnected in the middle of the conversation without a resolution of my query, which is this; Can I through-check my luggage from LAX to BOG even though there is a change of plane and airline in DFW? My airfare from LAX to BOG has one e-ticket number assigned to it, however there is a stop-over in DFW for 50 mins where I will need to change planes from an... More...
  • Ripoff

    On March 11, 2014 my friend and I had called customer service to book our flight to Milan, Italy and seats. For some reason they charged an extra fee of $99.12 for seating arrangements. My flight was booked for June 5, 2014 and returning June 13, 2014 on the day of my flight neither my friend and I sat next to each other on any flights. On top of that Jet Airways told me that they did not book seats. So, basically I was ripped off from Cheapoair. Never again will I use their websites. More...
    pwrpuff24's Picture   pwrpuff24    0 Comments   Comments Reviews By Product Comments

Tontoe says: (1 year ago)
Connection at Dallas between flights was just 30 minutes of time arrival & departure at different terminals. AS I Tried to cancel trip was given many excuses as to why no refund.

hatecheapOair says: (2 years ago)
I bought a $137.10 ticket from cheapoair for aircanada and lufthansa flights. air canada cancelled the flight due to strong winds on the day my flight was scheduled to take off. air canada called me and tried to offer me alternative flights but none was favorable for me cause i needed to be at my destination for a purpose and to arrive anytime later would defeat the purpose of my trip so aircanada concluded that i will recieve 100% refund and they instructed me to contact cheapoair for the refund since i purchased through cheapo. This was 12/21/2012. When I initially contacted cheapoair, they confirmed the flight cancellation and promised to issue a refund in 3-4 business days to my credit card. That never happened. I've spen over 100 hours on the phone with cheapoair. Their stories and resons for not issuing me a refund changes every day. One time a 'supervisor' told me he had processed the refund whiles I was on the phone with him and he said to expect my refund in 4 business day. That was a game. He never did. well it feb 2013 and I still haven't recieved my refund it. air canda and lufthansa both told me never to do business with cheapo again because the hear similar complaints all the time from customers. CheapOair drags on and on until you become fed up and you give up then they take your money. Ironically, the latest rep who has been sending me emails name is '' Really, all they ever write in their emails are the same old same old lines and games to prolong and drag your refund if you ever recieves it. some of my friends have been lucky with travelocity n expedia. please never cheapoair. The indian reps have no emotions. they don't care. they are reading you scripts when you call them. i'm in the process of taking legal actions against them.

randrews says: (3 years ago)
Dear Winwoo, you haven't contacted me in order to resolve your complaint. Without your actual name and booking number, I'm unable to determine who you are. Please email me your 8 digit booking number and I will see that the fee is refunded. The fee is not just to select seat assignments but also has travel related assistance such as making dinner reservations, baby sitting needs, arranging car transportation, discounts for shows, so there are many benefits to the service which where listed when the offer came up. Email to
place blog in the subject line

gyanarc says: (3 years ago)
Bunch of liars and money sucking vampires, i paid $1800 for my wifes ticket thru their website and after 2 days realized that return date was 2 days after the departure date to india, it takes almost a day and half to go to india and i dont know how the system worked to getback in 2 days well i had to pay $455.00 to change the date, even though i called 2 days after the booking, well we had to cancel our trip including my ticket they said each of us have to pay $150 fine to get the credit and we did now i wante dto book the tickets even though the prices are lower i cant take use of that, they say that i have to pay either higher or the equallant fair (compare dto last time) and after that i have to pay a penalty of $200 per these guys are crazy somebody has to stop them i booked 7 tickets thru them i spent more than $12,000 us doallrs...and i am done with their cheating, i am filing a case, anybody wants to join feel free to email me at

Volker456 says: (3 years ago)
I bought an airline ticket from flying from San Diego to San Francisco.
Shortly before the departure I became ill with a strain of the H1N1 virus. (Highly contagious). I called to change my flight. Ceyln in Manila advised me fly anyway and infect all the passengers on a plane, because a changing the flight would cost more than a regular ticket.

Flight number 557 United Airlines.

kevinispissed says: (3 years ago)
Cheepoair sucks, reservations were wrong time, would not work with me. Lost my $197.00 ticket, can't fly at that time, they suck!

andie says: (4 years ago)
Cheapoair charged two of my credit cards for the same flight. I did this with an agent over the phone. The first credit card was supposed to not have gone thorugh but it did. Customer service from cheapoair do not reply. Neither Delta Airlines from whom the ticket was issued. I lost 914 $ from using cheapoair. I did not succed to get a refund.

benton918 says: (4 years ago)
This is the worst site for booking any flights EVER. I am an active duty soldier who saved up enough money to fly my folks to where I am stationed. The price that I agreed on was the best around but then days later they changed the price didn't ask and took the money right out of my account great job CheapOair this is highway robbery hands down I will never use this site ever again and I will make sure every soldier knows never to trust this site.

teppi says: (4 years ago)
It's too bad and too late. I already booked 3 tickets from CheapOair and now want to post comments to let traveler know do not by ticket from them: here is what I experienced from them:

I already booked 3 flight tickets from CheapOair website and what i have found out that they never offer the cheap airfare tickets. The thing is they control the airfare by themselves, in my case i want to book my tickets earlier to get the cheap airfare, for example one ticket of mine had base price 1802$ CAD and i had to pay for tax and fees for 400$ something and then very surprised I came back to CheapOair website one week later to check how expensive the ticket i booked now, the base price of the ticket went up to 2,200 something BUT the tax and fees just 94$CAD. It means they can adjust the base price and tax and fees of airfare to maximum their profits and the customer absolutely have no chance to get cheap airfare. Another thing, when I call 1-800 number to ask why i had to pay so much tax and fee and their representative is very rude to explain to customer and even they dropped the call as i want to talk to their manager.
Another issue, very bad to support for customer. I want to change my itinerary just for one leg, to move time of departure earlier, they charged me almost 300$ CAD, I didn't accept and call to Air Canada, they changed for me. This was what i had experienced with CheapOair website and don't recommend traveler buy tickets from this website.

jaklin says: (6 years ago)
I purchased two Ticket from Cheapoair on Feb 17, 2009 for $2195.64 us dollars and after 2 months I called to confirm the flight but after severl calls then I found out the flight is cancelled without noticing me.
I aske for my refund then Cheapoair passed me to Aeroflot airline for a Week and after two weeks they deduct $300 us money from my refund. How Cheapoair could do that when there is no service there

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