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  • BOOKING # 4456**** Been lied to twice

    I booked my flight from for a family vacation- My son has graduated from college- first one in our family, its a big deal been saving for this vacation - since he started college!! For All 4 of us. So I got the insurance which does us NO good unless were kidnapped or helped hostage, GREAT! But they guarantee their flights-I found it lower the next morning. CALLED, Got the run around, well you need to upgrade because your bags are going to cost you a fortune @ the gates & you need me to pick your seats so you can sit together- I was like ohh yes please thank you "Denham" Well... More...

    I had never write a complaine before in my life, but this is it. Cheapoair customer service is way beyond terrible and unknowledge, bad attitude, and unhelpful. My sister and I book these tickets together,but only my booking need to be cancelled due to work related. The booking was under my sister name and info. The past 5 days I have tried to use the future credit. Before I cancelled the booking I had to spoke with 5 different customer service includeing the supervisor himself, not even one person mention I have to use that credit for the same destination that I had bough nor the main... More...
    Areeya's Picture   Areeya    0 Comments   Comments
  • Amazing service

    I love I always get the best fares and the best flights when I use their site. I never have a complaint with their service. Even when I needed to make changes to my flight, I called and they answered very quickly and have the best customer service I've experienced in a long time with any travel company. I always recommend to everyone I know because I know they will love the prices offered as well as the airline comparisons. More...
    tiyembah's Picture   tiyembah    0 Comments   Comments
  • Great Service

    CheapOair is so great! I accidentally booked the wrong date and was at the airport ready to get on the plane to get to a funeral in time. The customer service person helped me get onto the flight so I could make it there in time! I was so thankful and he was very calm during the whole process. Very thankful and so happy with this service. More...
    itsinti's Picture   itsinti    0 Comments   Comments
  • Bad Flight

    Not a good experience with the Airline. I had a 2hr delay when leaving and then my connecting flight was cancelled. Next when I got to my destination the next day my luggage was lost and then tracked in Detroit when I was in Moline Illinois. I wore the same clothes I flew in at my interview. I left a day later because I had to wait for my luggage to get when I was. I then had another flight delay and missed my connecting flight and the airline let me stay in a hotel overnight. It was a horrible airline experience. More...
    alpha9's Picture   alpha9    1 Comments   Comments
  • Airline issue/ Class change/ Not allowed to travel

    Hi, I booked tickets for my family (Wife and 2 kids on Lufthansa - Booking #: 26435655) and they travelled to India on 10th May without any problem. The return ticket was on 21st Aug and when they went for Lufthansa check in counter, they asked to pay Rs. 1 Lakh+ to travel. It was a shock to my family and they called me (using someone else's cell as they were not carrying any phone). I checked why we need to pay this large amount, and was told that the seat class has been upgraded. I called CheapO'air immediately to check what is happening and the agent said we don't see... More...
  • Refund

    Re Booking # 24602055 Despite multiple calls and inquiries, have not got may remaining refund of $701.00 yet from cancellation made on 6/29/15. It has been a list of broken promises and lies with most recent conversation lasting >35 minutes on 8/24/15 upto Supervisor level who was supposed to call back in 5-10 minutes!!! still no response. More...
  • false pretenses on booking

    i checked with cheapoair on the flight i wanted re baggage.. and they told me as per the airline i was booking with.. i booked and they took more money out of my account than i agreed.. and then after bombarding them with emails they refunded the extra not showing in my account yet. now they are sayin i only have 1 peice and sent a new schedule and i still have the old one that doesnt show luggage and wont alter this or cancel. More...
  • Complaint-needs action

    Ref: Booking number 25711240 China Airlines Flight 0007 LAX-TAIPEI 1:05 am- June 23, 2015- Tuesday I purchased my airline tickets online and paid an extra $21.90 so I can reserve a seat of my choice thru an agent. My confirmed seats were 62F & 62G. When I checked in, the seats were 62E & 62F. The seat 62G (paid/reserved for me-a seat by the aisle) was reserved / taken by another client. I complained to the China Airlines supervisor and she told me that China Airlines doesn't charge on seat change. So I was so dissapointed, specially my wife , on this very long flight. More...

    As of 6/4/15: HORRIBLE CUSTOMER SERVICES, DON'T KEEP THEIR PROMISES!!!! I called in to book the flight today under a different passenger name and THEY TRANSFERRED ME TO SUPERVISOR which I had to wait for more than 40 mins and GOT HUNG UP. SERIOUSLY!!! I WOULDN'T RECOMMEND YOU TO BOOK WITH CHEAPOAIR EVER. This will be my first and last time to do business with dishonest people. SO BEWARE!!!!!!!!! DO NOT BOOK ANYTHING WITH CHEAPOAIR. SHOULD HAVE STAY WITH SOUTHWEST AIRLINE PERIOD. JUST STAY AWAY FROM CHEAPOAIR. ------------------------------------------------------------ On... More...
    sakuraz's Picture   sakuraz    3 Comments   Comments
  • After being transferred 4 times, the last person hangs up on me!

    My husband and I purchased plane tickets to New York with one stop. On the airport we learnt that it was changed to 2 stops because the plane had to fuel (?) it did not say it clearly on the itinerary, but when we called Cheap O Air, they said that it was a planned stop. On the way back we upgraded seats for $100 and were re-assured that we only have ones stop this time. Again 2 stops, so we used our upgraded seats for very little time. When we called and complained to Cheap O Air, we received inconvenience code worth $100 for future purchases of the similar kind. Couple months later, we... More...
    kremesko's Picture   kremesko    0 Comments   Comments
  • DO NOT BOOK unless you have money to burn

    Made me enter all my card details then up popped a screen saying the flights I wanted were not available. However, unknown to me I had apparently purchased flights one way - without anything to suggest I had purchased tickets on Cheapoair website. This is a website error and I lost £171 as a result since admin fees for cancelling are extortionate. As others have said, you are put on hold, told to speak to a supervisor that never materialises, told they will call you back, which they don't. This company simply gives their customers the run around and treated me appallingly. I... More...
    Sephily's Picture   Sephily    0 Comments   Comments
  • CheapoAir is Scam

    CheapoAir showed me a flight price for $1458. After I went through the whole booking process and gave them all my personal and credit-card information, the website told me that the price is changed to $1680 and asked me to accept and the booking. Surely I canceled because I think it is just a scam. Now I am concerned that they have all my information and credit-card and I don't know what they do with my personal information. More...
    Rokgoo's Picture   Rokgoo    0 Comments   Comments
  • Paying for baggage twice

    Dear Cheapoair, I strongly recommend that you communicate better with the airline companies in order to clarify their baggage policies. I recently bought a Spirit trip via from Guatemala City to Fort Lauderdale and then to Bogota, Colombia. There was a 20 hour connection time in Fort Lauderdale, but despite this, I read on the CheapOair website that I would only have to pay for my checked baggage one time. When I got to the airport I found out that Spirit did not consider this a layover and that I had to pay another $90 for my two checked bags for the second part of my trip.... More...
    sam12345's Picture   sam12345    0 Comments   Comments
  • invalid plane ticket

    I purchased a ticket for my daughter a few months ago for her spring break vacation with her grandmother in california. We are from dallas and her trip was not direct and had a stop-over at phoenix. I purchased the ticket months before to get a reasonable price. I did. Around 430+USD. When she was about to board, we were denied because an unaccompanied minor cannot fly a connecting flight!! I was shocked and in such a hassle. We had to purchase another ticket on the spot which is more than twice the price of the ticket I originally purchased for this trip. Besides the fact that her... More...
  • Harassment and misguiding with wrong information for refund

    I purchased 1 Air Ticket which was marked as “Free Cancellations”. Date of Purchase: 03/01/2015 First time called for cancellation on: 03/02/2015 Booking Number: 26494331 Travel Date : 03/08/2015 (This is the reason it's extremely URGENT for me) contact infor : But when I called/chatted with customer care on 03/02 and 03/03 they were continuously mentioning to go through the policy, which is “Non-Refundable”. Even I explained that in the your Official Web Site it was showing as “Free Cancellation” and I have the... More...
  • Airline agetnts the bluffers,

    Dear sir, why even till now the tickets not sent sir, please send the tickets, as it is urgency or let me know what is the correct status, no cheating , as many many agents host the advertisements in the net and make money from innocent peoples hard earned money, we mean cheat the people, it should not be like that, please confirm my tickets, sir, as it is done as per the requirements and the media must highlight if there is any misappropriations, , as the Oman air is trusted air line as well please confirm my bookings, I am a here, who paid with two debit cards, two paid total amount... More...
    rjeffyremy's Picture   rjeffyremy    0 Comments   Comments
  • About Customer Service

    The customer service of cheapoair is beyond terrible. First of all I had a very hard time understanding their Indian Accent and very rude attitude toward their customers. I would never use this site again. It was almost impossible to fix simple errors through them. This is my first and last time to use this junky company. Beware consumers!!! More...
    totoni's Picture   totoni    0 Comments   Comments
  • overcharged flight ticket for infant

    my name is M ILDRED CHARLES on the 15th of NOVEMBER 2014 I traveled to miami with my 21 month old baby girl. I purchase my ticket with your company Cheapoair which i think was a reasonable deal, but my problem is i was charged the same price for my baby as my self . While in miami i made a bout 4 calls to ur form or more and they were very kind to me at first when the gentleman looked at it from his end he realised there was an error and explained to me that he will referr it to the billing department, took my information and said that i will here from them in a 24 hrs. No one has... More...
    (Parenting, Nannies, Babies, Family)
    milbo's Picture   milbo    0 Comments   Comments
  • Cheapoir makes easy money on emergency bookings

    On June 20, we got a phone call that my father-in-low passed away. I had to find the closest flight to Russia. I was ready to pay extra because of the urgency and found the pretty expansive ticket on Cheapoair site. The price was actually slightly lower than other sites so I was hooked. In the end of the booking process, I was notified that the ticket I'm booking is not available for offered price and would cost me like $1000 more. I was about trying other sites, but in 1 minute I've got a phone call from the company's representative, offering her help to find other ticket.... More...
    vbraginsky's Picture   vbraginsky    0 Comments   Comments
  • - Complaint (Refund)

    Worst travel agency and the worst customer service.... I will never book a flight & hotel with them. I recommend expedia and others. When you book with you need to be very careful and read good their refund policy. I purchased two tickets for our 2 employee while ago. They are not working for our company any longer and I called them and spoke to one of their representative for 45 minutes on the phone. I asked for both reservation's cancellation. The cancellation reason is they are no longer working for our company. She said she could give us a refund after the... More...
    deno's Picture   deno    1 Comments   Comments
  • flight S141370 & S41371

    booked 4 flights online for Dec 13 to Jan 4 and now to find out that we are only allowed a carry on of 8 kgs. per person. When booking it did not indicate that you had to pay extra for a suitcase. CheapOair provides you with the airline link (sata international) and still that link does not tell you that you have to pay for any baggage. I have called several times to CheapOair and the airline involved (sata international) and each says each other's responsibility. We have though through some negotiation with Sata International have gotten them to provide us with 2 suitcases for 4... More...
  • CheapOair - air travel can't get better than this!

    My travel from Des Moines to La Guardia via Chicago (and round trip back) could have turned out to be a full nightmare had cheapoair not come to my rescue. This was owing to the disgruntled employee causing fire at O'Hare airport leading to around 850 flights getting impacted. My flight got canceled too and I had to spend the night at the airport. The airlines did a good job of getting me a different flight and getting me to where I wanted to be, although 18 hrs later than expected. But what I didn't know was that my return flight would get screwed up because of this... More...
    jaydeeptase's Picture   jaydeeptase    0 Comments   Comments Reviews By Product Comments

Tontoe says: (4 years ago)
Connection at Dallas between flights was just 30 minutes of time arrival & departure at different terminals. AS I Tried to cancel trip was given many excuses as to why no refund.

hatecheapOair says: (5 years ago)
I bought a $137.10 ticket from cheapoair for aircanada and lufthansa flights. air canada cancelled the flight due to strong winds on the day my flight was scheduled to take off. air canada called me and tried to offer me alternative flights but none was favorable for me cause i needed to be at my destination for a purpose and to arrive anytime later would defeat the purpose of my trip so aircanada concluded that i will recieve 100% refund and they instructed me to contact cheapoair for the refund since i purchased through cheapo. This was 12/21/2012. When I initially contacted cheapoair, they confirmed the flight cancellation and promised to issue a refund in 3-4 business days to my credit card. That never happened. I've spen over 100 hours on the phone with cheapoair. Their stories and resons for not issuing me a refund changes every day. One time a 'supervisor' told me he had processed the refund whiles I was on the phone with him and he said to expect my refund in 4 business day. That was a game. He never did. well it feb 2013 and I still haven't recieved my refund it. air canda and lufthansa both told me never to do business with cheapo again because the hear similar complaints all the time from customers. CheapOair drags on and on until you become fed up and you give up then they take your money. Ironically, the latest rep who has been sending me emails name is '' Really, all they ever write in their emails are the same old same old lines and games to prolong and drag your refund if you ever recieves it. some of my friends have been lucky with travelocity n expedia. please never cheapoair. The indian reps have no emotions. they don't care. they are reading you scripts when you call them. i'm in the process of taking legal actions against them.

randrews says: (5 years ago)
Dear Winwoo, you haven't contacted me in order to resolve your complaint. Without your actual name and booking number, I'm unable to determine who you are. Please email me your 8 digit booking number and I will see that the fee is refunded. The fee is not just to select seat assignments but also has travel related assistance such as making dinner reservations, baby sitting needs, arranging car transportation, discounts for shows, so there are many benefits to the service which where listed when the offer came up. Email to
place blog in the subject line

gyanarc says: (6 years ago)
Bunch of liars and money sucking vampires, i paid $1800 for my wifes ticket thru their website and after 2 days realized that return date was 2 days after the departure date to india, it takes almost a day and half to go to india and i dont know how the system worked to getback in 2 days well i had to pay $455.00 to change the date, even though i called 2 days after the booking, well we had to cancel our trip including my ticket they said each of us have to pay $150 fine to get the credit and we did now i wante dto book the tickets even though the prices are lower i cant take use of that, they say that i have to pay either higher or the equallant fair (compare dto last time) and after that i have to pay a penalty of $200 per these guys are crazy somebody has to stop them i booked 7 tickets thru them i spent more than $12,000 us doallrs...and i am done with their cheating, i am filing a case, anybody wants to join feel free to email me at

Volker456 says: (6 years ago)
I bought an airline ticket from flying from San Diego to San Francisco.
Shortly before the departure I became ill with a strain of the H1N1 virus. (Highly contagious). I called to change my flight. Ceyln in Manila advised me fly anyway and infect all the passengers on a plane, because a changing the flight would cost more than a regular ticket.

Flight number 557 United Airlines.

kevinispissed says: (6 years ago)
Cheepoair sucks, reservations were wrong time, would not work with me. Lost my $197.00 ticket, can't fly at that time, they suck!

andie says: (6 years ago)
Cheapoair charged two of my credit cards for the same flight. I did this with an agent over the phone. The first credit card was supposed to not have gone thorugh but it did. Customer service from cheapoair do not reply. Neither Delta Airlines from whom the ticket was issued. I lost 914 $ from using cheapoair. I did not succed to get a refund.

benton918 says: (6 years ago)
This is the worst site for booking any flights EVER. I am an active duty soldier who saved up enough money to fly my folks to where I am stationed. The price that I agreed on was the best around but then days later they changed the price didn't ask and took the money right out of my account great job CheapOair this is highway robbery hands down I will never use this site ever again and I will make sure every soldier knows never to trust this site.

teppi says: (6 years ago)
It's too bad and too late. I already booked 3 tickets from CheapOair and now want to post comments to let traveler know do not by ticket from them: here is what I experienced from them:

I already booked 3 flight tickets from CheapOair website and what i have found out that they never offer the cheap airfare tickets. The thing is they control the airfare by themselves, in my case i want to book my tickets earlier to get the cheap airfare, for example one ticket of mine had base price 1802$ CAD and i had to pay for tax and fees for 400$ something and then very surprised I came back to CheapOair website one week later to check how expensive the ticket i booked now, the base price of the ticket went up to 2,200 something BUT the tax and fees just 94$CAD. It means they can adjust the base price and tax and fees of airfare to maximum their profits and the customer absolutely have no chance to get cheap airfare. Another thing, when I call 1-800 number to ask why i had to pay so much tax and fee and their representative is very rude to explain to customer and even they dropped the call as i want to talk to their manager.
Another issue, very bad to support for customer. I want to change my itinerary just for one leg, to move time of departure earlier, they charged me almost 300$ CAD, I didn't accept and call to Air Canada, they changed for me. This was what i had experienced with CheapOair website and don't recommend traveler buy tickets from this website.

jaklin says: (9 years ago)
I purchased two Ticket from Cheapoair on Feb 17, 2009 for $2195.64 us dollars and after 2 months I called to confirm the flight but after severl calls then I found out the flight is cancelled without noticing me.
I aske for my refund then Cheapoair passed me to Aeroflot airline for a Week and after two weeks they deduct $300 us money from my refund. How Cheapoair could do that when there is no service there

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