CheapOair.com Consumer Complaints All Reviews

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CheapOair.com Reviews

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  • UPDATED 6/4/15: DONOT BOOK WITH CHEAPOAIR EVER



    As of 6/4/15: HORRIBLE CUSTOMER SERVICES, DON'T KEEP THEIR PROMISES!!!! I called in to book the flight today under a different passenger name and THEY TRANSFERRED ME TO SUPERVISOR which I had to wait for more than 40 mins and GOT HUNG UP. SERIOUSLY!!! I WOULDN'T RECOMMEND YOU TO BOOK WITH CHEAPOAIR EVER. This will be my first and last time to do business with dishonest people. SO BEWARE!!!!!!!!! DO NOT BOOK ANYTHING WITH CHEAPOAIR. SHOULD HAVE STAY WITH SOUTHWEST AIRLINE PERIOD. JUST STAY AWAY FROM CHEAPOAIR. ------------------------------------------------------------ On... More...
    (Airline)
    sakuraz's Picture   sakuraz    3 Comments   Comments
  • After being transferred 4 times, the last person hangs up on me!



    My husband and I purchased plane tickets to New York with one stop. On the airport we learnt that it was changed to 2 stops because the plane had to fuel (?) it did not say it clearly on the itinerary, but when we called Cheap O Air, they said that it was a planned stop. On the way back we upgraded seats for $100 and were re-assured that we only have ones stop this time. Again 2 stops, so we used our upgraded seats for very little time. When we called and complained to Cheap O Air, we received inconvenience code worth $100 for future purchases of the similar kind. Couple months later, we... More...
    (Airline)
    kremesko's Picture   kremesko    0 Comments   Comments
  • DO NOT BOOK unless you have money to burn



    Made me enter all my card details then up popped a screen saying the flights I wanted were not available. However, unknown to me I had apparently purchased flights one way - without anything to suggest I had purchased tickets on Cheapoair website. This is a website error and I lost £171 as a result since admin fees for cancelling are extortionate. As others have said, you are put on hold, told to speak to a supervisor that never materialises, told they will call you back, which they don't. This company simply gives their customers the run around and treated me appallingly. I... More...
    (Travel)
    Sephily's Picture   Sephily    0 Comments   Comments
  • CheapoAir is Scam



    CheapoAir showed me a flight price for $1458. After I went through the whole booking process and gave them all my personal and credit-card information, the website told me that the price is changed to $1680 and asked me to accept and the booking. Surely I canceled because I think it is just a scam. Now I am concerned that they have all my information and credit-card and I don't know what they do with my personal information. More...
    (Travel)
    Rokgoo's Picture   Rokgoo    0 Comments   Comments
  • Paying for baggage twice



    Dear Cheapoair, I strongly recommend that you communicate better with the airline companies in order to clarify their baggage policies. I recently bought a Spirit trip via CheapOair.com from Guatemala City to Fort Lauderdale and then to Bogota, Colombia. There was a 20 hour connection time in Fort Lauderdale, but despite this, I read on the CheapOair website that I would only have to pay for my checked baggage one time. When I got to the airport I found out that Spirit did not consider this a layover and that I had to pay another $90 for my two checked bags for the second part of my trip.... More...
    (Airline)
    sam12345's Picture   sam12345    0 Comments   Comments
  • Airline agetnts the bluffers,



    Dear sir, why even till now the tickets not sent sir, please send the tickets, as it is urgency or let me know what is the correct status, no cheating , as many many agents host the advertisements in the net and make money from innocent peoples hard earned money, we mean cheat the people, it should not be like that, please confirm my tickets, sir, as it is done as per the requirements and the media must highlight if there is any misappropriations, , as the Oman air is trusted air line as well please confirm my bookings, I am a here, who paid with two debit cards, two paid total amount... More...
    (Airline)
    rjeffyremy's Picture   rjeffyremy    0 Comments   Comments
  • About Customer Service



    The customer service of cheapoair is beyond terrible. First of all I had a very hard time understanding their Indian Accent and very rude attitude toward their customers. I would never use this site again. It was almost impossible to fix simple errors through them. This is my first and last time to use this junky company. Beware consumers!!! More...
    (Airline)
    totoni's Picture   totoni    0 Comments   Comments
  • overcharged flight ticket for infant



    my name is M ILDRED CHARLES on the 15th of NOVEMBER 2014 I traveled to miami with my 21 month old baby girl. I purchase my ticket with your company Cheapoair which i think was a reasonable deal, but my problem is i was charged the same price for my baby as my self . While in miami i made a bout 4 calls to ur form or more and they were very kind to me at first when the gentleman looked at it from his end he realised there was an error and explained to me that he will referr it to the billing department, took my information and said that i will here from them in a 24 hrs. No one has... More...
    (Parenting, Nannies, Babies, Family)
    milbo's Picture   milbo    0 Comments   Comments
  • Cheapoir makes easy money on emergency bookings



    On June 20, we got a phone call that my father-in-low passed away. I had to find the closest flight to Russia. I was ready to pay extra because of the urgency and found the pretty expansive ticket on Cheapoair site. The price was actually slightly lower than other sites so I was hooked. In the end of the booking process, I was notified that the ticket I'm booking is not available for offered price and would cost me like $1000 more. I was about trying other sites, but in 1 minute I've got a phone call from the company's representative, offering her help to find other ticket.... More...
    (Travel)
    vbraginsky's Picture   vbraginsky    0 Comments   Comments
  • Cheapoair.com - Complaint (Refund)



    Worst travel agency and the worst customer service.... I will never book a flight & hotel with them. I recommend expedia and others. When you book with cheapoair.com you need to be very careful and read good their refund policy. I purchased two tickets for our 2 employee while ago. They are not working for our company any longer and I called them and spoke to one of their representative for 45 minutes on the phone. I asked for both reservation's cancellation. The cancellation reason is they are no longer working for our company. She said she could give us a refund after the... More...
    (Airline)
    deno's Picture   deno    1 Comments   Comments
  • Refund for changing flight



    I had a medical emergency and asked CheapOair to change my flight. I also had sent my medical documents to Lufthansa before my flight date. CheapOair re-booked a new flight for me and I paid the penalty for airline. They said that after we talk with Lufthansa, they will refund us and we will refund you. Now, after 1 month, Lufthansa said the procedure was completely wrong. First Lufthansa should refund me and then I should re-book, while CheapOair first re-booked and then called Lufthansa for my refund. So, I could't receive $300 refund. It's CheapOair fault and they should be... More...
    (Airline)
    mori66's Picture   mori66    1 Comments   Comments
  • the refund was never arrived and the phone hungs up on you every 10 minutes



    I booked a flight on july 18 and cancelled it 1 week after. I called them to cancel it , they told me I would have to pay 50 dollars but could only can refund 200 dollars on the 280 dollars I payed,and will get refunded in 5- 10 businesses days, . I waited never seen the refund on my bank statement. I called them again, which took me a while to finish what I had to say, the connection is always lost, they asked for your number before the connection is lost but never call you back. So, you have to call back and talk to many agents before getting any responses. I talked to them again, they... More...
    (Travel)
    rewardingvaes's Picture   rewardingvaes    1 Comments   Comments
  • False Advertising



    Totally agree with the above individual. Today I sat down on 2 separate occasions to book a flight from IAD to SAT and both times after I entered my CC information, the price had changed from $355.20 (taxes included) to $726.70. When I called customer support they said the price had changed at the airlines....total baloney. I was to travel on Friday (25th) and return on the 29th!!! This has also happened to my friend in the last couple of months. More...
    (Airline)
    jcrespo's Picture   jcrespo    0 Comments   Comments
  • changing flight



    They are the worst company ever. I flew a lot in my life and I bought almost hundred ticket. They screwed me because They sold me a ticket without chance on changing the booking date. Then I called directly the air companies and they extend a little bit the booking date but not enough. So, be careful with CheapOair because they are not able to re-booked your flight if you have a problem. More...
    (Airline)
    quello's Picture   quello    0 Comments   Comments
  • Worst customer service you will ever ger



    We had a very bad, a nightmare experience with Cheapoair. Airline offered a full refund but Cheapoair made it look like they do not know what to do as if this is the first time they come across cancellation and refunds Waiting on the line for a customer service on the phone takes ages and even when youare with them on the phone already they make you wait even more while they "checking" . Simply the worst service I have ever encountered. More...
    (Travel)
    bubulit's Picture   bubulit    0 Comments   Comments
  • Terrible Product and Service



    I purchased a flight through cheapoair.com and made the unpleasant discovery that I had to pay for my checked bag, despite having checked with cheapoair and the airline first to avoid that problem. Come to find out, I had purchased a discounted ticket that did not allow me any checked bag. I am very displeased that cheapoair.com never communicated to me that i had purchased a discounted ticket. The only thing they did to help was give me a $15USD refund. Otherwise, cheapoair insists it was not their fault and I should have known. How could I have known if nobody told me? I'm severely... More...
    (Travel)
    creneed11's Picture   creneed11    0 Comments   Comments
  • Ripoff



    On March 11, 2014 my friend and I had called customer service to book our flight to Milan, Italy and seats. For some reason they charged an extra fee of $99.12 for seating arrangements. My flight was booked for June 5, 2014 and returning June 13, 2014 on the day of my flight neither my friend and I sat next to each other on any flights. On top of that Jet Airways told me that they did not book seats. So, basically I was ripped off from Cheapoair. Never again will I use their websites. More...
    (Travel)
    pwrpuff24's Picture   pwrpuff24    1 Comments   Comments
  • Bait and Switch Operation



    Complete bait & switch operation. I selected a departure and return date for a long weekend trip (depart Fri return Sun). Got a good price & selected flights. After entering credit card info, I got message that there was a problem with the #; had to re-enter credit card information. This time it worked. The problem is, I had to also re-select the flight buttons. The screen I was given to do so gave me the same flight #s, same time, same departure date but on a different return date - three weeks after the date I originally selected. I did not notice this difference, I certainly... More...
    (Airline)
    madasheck33's Picture   madasheck33    0 Comments   Comments
  • Cheapoair.com



    RE: Booking #22000731 San Francisco to Melbourne Date June 10th. I booked and paid my airfare with Cheapoair on June 5th. I realized I needed to change this airfare date and rang back within 30 minutes. I spoke to an operator who changed the date from June 9th to June 10th and said that it would cost $250 USD. I informed the operator to use the same credit card used for the original booking. This operator sent me a confirmation email with an Air New Zealand confirmation number #6FAU8H. Yesterday, when I arrived to check in at Air New Zealand counter in San Francisco, I was informed... More...
    (Airline)
    pippa's Picture   pippa    0 Comments   Comments
  • Poor business tactics by cheapoair



    The last two times I have tried to book when I go to pay my credit card verification number is flagged as incorrect - it is not - phone rep told me this is what happens if flight isno longer available - happened one with two tickets left , then again with one ticket left, the on hold a long time only to be told this is what your policy is - to say my credit card info is incorrect when you don't have the ticket to sell. Agent also said system does not update quickly enough - then why did the number do seats change. Classic bait and switch, dishonorable business practice. More...
    (Travel)
    Marie508's Picture   Marie508    0 Comments   Comments
  • False Advertising- misleading



    Written to Cheapoair which did not accept my review- guess we know why they gave a four star rating on their website! I am so disappointed w my recent experience using your website which is very misleading! When trying to rectify the situation the rep could only offer me the same flight dates at $100. more or different dates at $50. more cutting our trip short. Wile talkingcto him on the phone I found the flight on my dates for the price I wanted and dates I wanted for the original price w Jetblue- which I am already flying w you. Will not book w Cheapoair again and will tell everyone via... More...
    (Advertising)
    Krissybird's Picture   Krissybird    0 Comments   Comments
  • Best Price Guarantee - false advertising



    I booked a flight on Cheapoair.com, where they congratulated me on booking the best price for this flight. The next morning, I checked again and found the exact same flight on their website, and on Expedia.com for 70USD cheaper. I made a pdf of the ticket, showing that it was available to be booked (it even said 4 more tickets available at this price) and emailed them as per their instructions for the best price guarantee. Not receiving any reply from them after a week, I emailed again, and after no response, finally called them. During the call they tried to convince me that that flight at... More...
    (Travel)
    marinajena's Picture   marinajena    0 Comments   Comments
  • Using a bad situation to price gouge.



    I booked an international flight through CheapOair. I told them the day I wanted to return from my trip. The flight was booked to leave my destination on that day, and land 2 days later, not to actually return on that date. I attempted to contact them to change the flight and had already found a flight on their website (10 minutes after the original booking) that would fit my needs. The customer service rep ignored my requests for that particular flight for hours. Instead she told me all of the options that were best for me, not letting me tell her what was best for me. When (2... More...
    (Travel)
    NotYourMark's Picture   NotYourMark    1 Comments   Comments
  • CheapOair. Business Travel



    This review has been resolved or replied to by this company. Do Not book with this company, they are the most incompetent bunch of know nothings I have ever been unfortunate enough to try and deal with and lord forbid you need to reach them, on hold for up to 5 hours and you will NEVER get your issues resolved. Incompetent, incompetent, incompetent. No service and if they tell you, you will be transferred to a supervisor it's a lie, you will be put on hold for more hours and when you finally get to speak to someone else they won't help you either. If you want to know my nightmare with this company, they booked me 2 days earlier to depart,... More...
    (Travel)
    Celie's Picture   Celie    1 Comments   Comments
  • Worse service; No replies to airplane schedule change!!



    I am very frustrated and angry at CheopoAir.com. I booked my business trip through them, which was a big mistake. The airline changed the flight schedule; and I cannot change to the new schedule unless I tell CheapoAir that "I accept schedule change". I've sent e-mails four times that I accept the change, nothing has been done. I called them more than 3 hours total (6 phone calls so far--- everytime, I listen to a music for 30 min then phone hang up!). I sent a chat request, but there are too long wait, and website resets. In short, I cannot make my connection, because of... More...
    (Airline)
    peru's Picture   peru    3 Comments   Comments
  • Horrible, Do NOT use



    We booked a family vacation with CheapOAir in March and purchased travelers insurance. In April we were given the news that my wife was pregnant and would not be able to travel during that time frame. We called the travelers insurance and was given the run around. First was told that is covered under the medical side and to fill out paperwork and email to claims department for a full refund. After completing all forms we were told it was not covered. We said we didn't want a refund we would just like to change to earlier. It ended us costing us double what we paid with their $200... More...
    (Travel)
    BurdanFamily's Picture   BurdanFamily    0 Comments   Comments
  • Cheapoair Neglegent Refund Practices (5Months and still waiting)



    I have been waiting over 5 months for a refund from this company for tickets that have cancelled back in December 2013. The airport that I was scheduled to fly into was destroyed by a Typhoon. I was promised on several occasions that it would be taken care of and have been passed around from agent to agent and put on hold for over 30 minutes on one call... I've asked to speak with a manager and was passed to the business office that never has a person answer the phone your are merely sent to a line with a recording ... I have planned at this point to take the matter up with my credit... More...
    (Airline)
    ejblackmon's Picture   ejblackmon    1 Comments   Comments
  • Refund 7-14 business days??



    I tried booking airline tickets online with Cheapoair, but when I gave my debit card number to accept the final price a new screen said that the tickets were no longer available at that price. My phone immediately rang and an agent at cheapoair found a more expensive ticket and told my I should act fast or these tickets may get taken as well. I asked about the cancellation policy and was told that I could be refunded if I cancelled in 24 hours. So I purchased the tickets and 20 minutes later I found direct flights from United for $200 more. So I called cheapoair to cancel, but I was told... More...
    (Travel)
    joeyhelms1's Picture   joeyhelms1    4 Comments   Comments
  • Help



    This is going to far...I bought 5 tickets with cheapoair, and the main reason i bought ticket with them was because two of my flights were with turkish airlines, so they are my MSC, therefore any other flight has to go by their rules when it comes to baggage allowance which is two free baggages per person, but what cheapoair did was they put on my itinerary number one baggage per person. I have called them for 5 days in a row, I tried to get any help and they basically hang up on me. I have called turkish airlines and they told me that that's how it has suppose to be, but when... More...
    (Airline)
    Evadion1's Picture   Evadion1    1 Comments   Comments
  • Flight Cancellations - Refunds Debacle at CheapOair



    This company is very unprofessional and uncaring as evidenced by many complaints. Yet, when it responds to tickets/complaints, it portrays the image that is professional and caring. The highly unprofessional, uncaring and dishonest culture at CheapOair is evident by the various flight cancellations debacle CheapOair. And they make it worse by what it seems to me as a deliberate effort to avoid refunds. What is posted by them here and what their agents confirm over the phone is different. I am not sure if Gertrude received the right assistance from the schedule change team. I did get... More...
    (Travel)
    mpatel's Picture   mpatel    3 Comments   Comments
  • Non refund of changes



    Its Been almost 25 days after the cancellation still awaiting for the reversal of the charges as per cancellation acknowledgement, no one picks the call or chat or replies to email from ChepOair. Here my acknowledgement. Thank you for choosing www.CheapOair.com for your travel reservations. This is in reference to your reservation with booking # 20275678. The cancellation fee of $0.00 will be charged to the credit card on file. The total amount of $592.56 will be refunded to your credit card. You may see multiple refunds: $375.00,$72.00,$97.76 and $47.80 within the next 7 %u2013 14... More...
    (Airline)
    anupkumartv's Picture   anupkumartv    1 Comments   Comments
  • Gertrude Ruggiero gertrudecareer@yahoo.com



    Never, Never buy ticket on cheap. Someone just called me today and told me to read my email because there is a big change to my flight coming back from Ancona Italy to Los angeles. and I need to stay overnight in Munich on my own expense. I told him that is not my fault I did not change the flight. and the man is rude told me that nothing he can do just accept the email. I have been calling the number to change the schedule and I was on hold for almost 3 hours now. this company is very unprofessional. I was so angry right. any suggestion where I can complain. Please reply. More...
    (Airline)
    hesperia1951's Picture   hesperia1951    1 Comments   Comments
  • Booking error.



    Hi guys. Well today I searched on http://www.cheapoair.com a fare from SJO - San Jose Juan Santamaria, Costa Rica , to BCN - Barcelona, Spain, departing the 03/12/2014 and returning 03/04/2014. The fare that I found was with Avianca and had 1 stops. The fare had a total price of $1082.11 (without the taxes and other services it had a price of $969) I proceed with the booking and filled the spaces with the information required and when I clicked the "Booking" button it did nothing. It didn´t proceed with the booking check. I again clicked the "Booking" button and... More...
    (Travel)
    monicadiaz's Picture   monicadiaz    1 Comments   Comments
  • Dont trust this unethical travel agency guys



    will never buy airline ticket from cheapoair again. I had my flight booked from Calgary Canada to delhi new on march 3rd, 2013. I had to cancel my flight because cheapoair agent gave me wrong information that i wouldn't need a visa for my connecting flight in USA because i am permanent residence card holder in Canada. But when u went to the airport for my flight i was told that i need a visa so i had to cancel my flight. I didnt get even a single dollar back after i cancelled my flight. So i lost almost 1200$ to so called cheapoair. Please stay away from these agents guys and get ur... More...
    (Airline)
    sohi's Picture   sohi    1 Comments   Comments
  • Ticket Refund



    Since i have booked my ticket yesterday for flight from Zagreb to Riga and aftet some time the ticket was canceled and i was ofered a option to book another ticket,which I did but at the same time they didn't refound me the money for the first ticjet they just charged me another amount for another ticket Which made me upset and angry i did send allready my complaint form but no one is replaying on that and no one is doing any thing about that. Would like that my money is totaly refounded for previous ticket. More...
    (Airline)
    Velimir's Picture   Velimir    0 Comments   Comments
  • Cheapoair - Booking number 19338447



    BOOKING NUMBER: 19338447 To whom so ever it may concern: I booked a flight for my old and sick mother, who would be traveling alone from mumbai to Riyaad and then from Riyaad to Toronto and her flight out of India was for the 2nd of April 2014. This is the first time that I have booked with Cheapoair and I have had the worst experience ever. Since the time that I have booked, I have been receiving constant emails (5-6 emails already) with regards to changes in my mum's flight schedule (in terms of waiting time at the airport ranging from 4 hours to 16 hours) and I have gone ahead... More...
    (Airline)
    neil1981's Picture   neil1981    0 Comments   Comments
  • CheapOair.com Bait & Switch



    I attempted to book two flights this morning with CheapOair.com due to them offering the lowest price. On the website I was quoted 486.01 base fare per person 24.60 in taxes and fees per person for a total of $1021.22. I also had a promo code "NY15" that brought the price down to $1011.22. Due to this price, I cancelled my booking with Kayak and decided to book with these guys. I went through the "oops someone got the last seat - the flight is now way more expensive" message, yet starting a new search still shows the original price. I was promptly called by a... More...
    (Travel)
    bjstick's Picture   bjstick    1 Comments   Comments
  • NOT RECEIVING FULL REFUND AS AGREED



    I cancelled my reservation over the phone on 5 hours after booking. The CheapOAir representative told me that I will get my full refund back if I agree to pay $125 cancellation fee. At the end I agreed to pay the cancellation fee. I've been tracking the activity on my credit card and notice that I'm not getting the full amount back from CheapOAir. They billed me $125 more for cancellation fee but broke their promise to pay me back my full refund. Also, they have a strange policy -- they will only give you your full refund if you cancel your reservation within 4 hours after... More...
    (Airline)
    soCal168's Picture   soCal168    1 Comments   Comments
  • Cheap o air - Very poor service



    Please don't take any advice from Cheap o air. I really had a very bad experience with one of their agents. They are not professionals and they don't know any proper information. I booked my round trip ticket from US to India. I clearly mentioned to the travel agent that I have work visa in US and planning for a vacation to India. He helped to book ticket from India through Toronto (Canada) but never told me that I need a transit visa. Though I clearly informed the type of Visa I have in US. Airport authorities ihn India didn't allow me to fly and I have to cancel the ticket... More...
    (Airline)
    MB007's Picture   MB007    0 Comments   Comments
  • Toll Free Customer Service Agent Hung up On Me



    I called the toll free number, with a flight I wanted to buy, I got on the phone with a lady, she was very nice, after a lot or waiting on hold, she told me that the flight was booked. About two hours later, a man called me saying that one card didn't work, I had to use to cards to purchase my ticket and my boyfriends ticket, and i had explained that my credit card was to buy my ticket and my boyfriends credit card was to buy his ticket. when the man called back he said that my card was used to buy my boyfriends ticket and vis versa. After being on hold and then trying to understand... More...
    (Airline)
    ginageorge's Picture   ginageorge    1 Comments   Comments
  • I booked two simultaneous flights



    I was told I would have to pay a $200 penalty after canceling one flight in order to get credited for that value in the purchase of yet a third booking so finally I called back and they explained they would contact me in 20 minutes that all reservation agents were busy but that was hours ago already,and now I am reading all sorts of horrible horrid stories of other enraged customers of cheapoair.com More...
    (Airline)
    dcullman's Picture   dcullman    1 Comments   Comments
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