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CheapOair.com Complaint - After being transferred 4 times, the last person hangs up on me!
CheapOair.com Complaint

CheapOair.com Complaint

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After being transferred 4 times, the last person hangs up on me!


My husband and I purchased plane tickets to New York with one stop. On the airport we learnt that it was changed to 2 stops because the plane had to fuel (?) it did not say it clearly on the itinerary, but when we called Cheap O Air, they said that it was a planned stop. On the way back we upgraded seats for $100 and were re-assured that we only have ones stop this time. Again 2 stops, so we used our upgraded seats for very little time. When we called and complained to Cheap O Air, we received inconvenience code worth $100 for future purchases of the similar kind. Couple months later, we are flying to Hawaii and trying to use the code and it does not work. I called the Cheap O Air and after 30 minutes going thru automated system, I was transferred back and forth among different reps 4 times!!! Every time i had to explain my story!! Finally the last person who was really was supposed to help said "please hold" and hang up on me. No call back. They got tired solving my problem. Imagine my frustration! The code was useless and I was beyond angry.I will keep spreading my experience because this is unacceptable.


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