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CheapOair.com Complaint - BEWARE!!!
CheapOair.com Complaint

CheapOair.com Complaint



I recently booked a flight through cheapoair for $776. On the booking page it states: "Your credit card may be billed in 2 charges totaling the above amount.....Your total will not exceed the above amount."
Credit card statement came showing 2 charges totaling $785. C/S rep says there was a price increase at time of ticketing and refused to refund the excess amount charged. I agreed to pay $776 not $785. I know it's $9 difference but I have NEVER encountered this hidden fee scam at any other travel sites. You mean if you "claimed" at time of you ticketing, the price went up $200 and I will be stuck with that amount? Don't think so. If what I agreed to pay is NOT the amount you will charge my credit card, THEN SAY IT!!!! I can go elsewhere! Quit this hidden charge scam! Don't put on your webiste "Your credit card may be billed in 2 charges totaling the above amount." because it's not true; don't put "Your total will not exceed the above amount" because you KNOW it will exceed the quoted amount for whatever reason you give!
What I want cheapoair to do? Simply refund my $9!! That simple.
I will never use cheapoair again nor recommend to anybody. Fortunately $9 is a small price to pay to learn my lession about this company.

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rcustsupport says: (10 years ago)
I have posted several response to this customer regarding his 9.00 concern. He/she has never contacted me, and there are alot of "blog" postings regarding the 9.00!

Perhaps the 9.00 has been refunded, or there was never a problem.


rcustsupport says: (10 years ago)
hallobean, if you are still owed the 9.00 please forward me the booking confirmation so that I can research the additional charge. If the fare did increase by the 9.00 you are not liable for the additional charge. But I will need to look at the booking to determine why the extra fee.

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