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CheapOair.com Complaint - Best Price Guarantee - false advertising
CheapOair.com Complaint

CheapOair.com Complaint


Best Price Guarantee - false advertising

I booked a flight on Cheapoair.com , where they congratulated me on booking the best price for this flight. The next morning, I checked again and found the exact same flight on their website, and on Expedia.com for 70USD cheaper. I made a pdf of the ticket, showing that it was available to be booked (it even said 4 more tickets available at this price) and emailed them as per their instructions for the best price guarantee. Not receiving any reply from them after a week, I emailed again, and after no response, finally called them. During the call they tried to convince me that that flight at that price was not really available on Expedia, even though it was showing on the website, and was possible to book. If they can claim that is not valid, what is the point of this best price guarantee anyway. How else can one prove that there is a cheaper flight apart from using information on the website of a respectable US-based competitor. It just seems like the Best Price Guarantee is false advertising, making you think that you will have the ability to claim if you find a cheaper flight, but they do not honor that promise using vague excuses of not being available when it clearly was available. I will not be using Cheapoair again.
Marina Jena

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