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CheapOair.com Complaint - Cheapoair travel complaint
CheapOair.com Complaint

CheapOair.com Complaint

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Cheapoair travel complaint


We Purchased Four Airline Tickets through Cheapoair Departing from Chicago O'Hare on 12/19/2010

24 Hours prior to departure we tried to check in online for our flight. US Airways was unable to find our flight reservations and discovered that Cheapoair had canceled all four of our flight reservations! We had no Christmas flight!

US Airways suggested we contact Cheapoair since we booked through them and they canceled our flight. I stayed on the line with US Airways while they tried to contact Cheapoair - we waited on the line for over 3.5 hours and no one from Cheapoair ever picked up the phone.

US Airways did not want to involve themselves due to the fact that Cheapoair had made the error but since we were unable to contact Cheapoair, US Airways placed us back on the flight, it took much persistance and begging from us to get back on the flight, all without the help of Cheapoair.

Additional contact with Cheapoair has been unsuccessful, including via their website and facebook pages.

I have filed a complaint with the Better Business Bureau and also plan to file a complaint with the Attorney Generals office. From the looks of numerous compaints Cheapoair needs to be placed out of Business.


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Comments


rosesilly says: (7 years ago)
 0
I am also having a problem contacting anyone to assist me and will reach out to Randrews. Hopefully I can leave a good comment on this site, rather than a negative one.



randrews says: (7 years ago)
 0
Update to NancyCarol, we are assisting her due to the inconvenience she had. Usairways told her she didn't have a reservation, but that was not the case. She was scheduled to fly on United airlines, Usairways code share partner. She was allowed to board the flight at no added cost to her, but we are very sorry that she could not reach us, which caused her grief. We are currently working with Usairways on her behalf due to the inconvenience and stress.



randrews says: (7 years ago)
 0
Mr. Fabiani is being taken care of. There was a letter off in the name of a traveler, by calling the airlines involved, they document the reservation with the correction. We do apologize that we are having long hold times due to an increase in business, and we are in the process of staffing accordingly.



ronfab says: (7 years ago)
 0
After spending hours on hold and after finally acquiring a consultant about their mistake on documenting my name directing me to the air provider to straighten out whom made me aware that its Cheapoairs obligation to straighten out their mistake. Called again waiting for an hour to only be hung up on mind you after paying for and confirmed with an incorrect name. Will not be using or referring Cheapoair in this or my next lifetime. Ron Fabiani 708-344-2483




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