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CheapOair.com Complaint - Error on Card Holder
CheapOair.com Complaint

CheapOair.com Complaint


Error on Card Holder

Dorothy Callies
I have a problem getting through the customer service through phone. the name of Card holder was in error and credit card company will not accept the charge because my name was missing. I am trying to get through this.

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randrews says: (9 years ago)
We do apologize for the long hold times. We are currently aware of the increased call volume we have been experiencing and this has become our number one priority in improving our average hold times.
It is very important that our new and existing customers reach us in a timely manner. Several steps are being implemented in increasing our sales force due to the increased amount of inquiries regarding our products and services. We appeciate your patience while we go through this transition.

I'm sure we are not the only company you have sat on the line with trying to get a question answered or service and the wait time was significant.

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