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CheapOair.com Complaint - Paying for baggage twice
CheapOair.com Complaint

CheapOair.com Complaint


Paying for baggage twice

Dear Cheapoair,

I strongly recommend that you communicate better with the airline companies in order to clarify their baggage policies. I recently bought a Spirit trip via CheapOair.com from Guatemala City to Fort Lauderdale and then to Bogota, Colombia. There was a 20 hour connection time in Fort Lauderdale, but despite this, I read on the CheapOair website that I would only have to pay for my checked baggage one time. When I got to the airport I found out that Spirit did not consider this a layover and that I had to pay another $90 for my two checked bags for the second part of my trip. For me it is strange that Spirit uses one confirmation number for two separate flights and that CheapOair has failed to communicate properly with Spirit about the company%u2019s baggage policies. These unexpected costs leave me reluctant to use CheapOair as well as Spirit in the future.

Confirmation number: L6D6RS
Samuel Shepard White

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