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CheapOair.com Complaint - Refund for changing flight - CheapOair customer service, booking, & pricing
CheapOair.com Complaint

CheapOair.com Complaint

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Refund for changing flight - CheapOair customer service, booking, & pricing


I had a medical emergency and asked CheapOair to change my flight. I also had sent my medical documents to Lufthansa before my flight date. CheapOair re-booked a new flight for me and I paid the penalty for airline. They said that after we talk with Lufthansa, they will refund us and we will refund you. Now, after 1 month, Lufthansa said the procedure was completely wrong. First Lufthansa should refund me and then I should re-book, while CheapOair first re-booked and then called Lufthansa for my refund. So, I could't receive $300 refund. It's CheapOair fault and they should be responsible for it, while they aren't.


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