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CheapOair.com Support Ticket - Harassment and misguiding with wrong information for refund

CheapOair.com Support Ticket

Harassment and misguiding with wrong information for refund - Ticket Refunds for Flight Cancellations

Created By: sourish's Picture sourish Last Reply: 's Picture
Priority Level: [Emergency] Status: [Open]
Created: 3 years ago Last Updated: 2 years ago
Department: N/A Replies: 0
Product: Ticket Refunds for Flight Cancellations

I purchased 1 Air Ticket which was marked as “Free Cancellations”.
Date of Purchase: 03/01/2015
First time called for cancellation on: 03/02/2015
Booking Number: 26494331
Travel Date : 03/08/2015 (This is the reason it's extremely URGENT for me)
contact infor : ur.sourish@gmail.com

But when I called/chatted with customer care on 03/02 and 03/03 they were continuously mentioning to go through the policy, which is “Non-Refundable”. Even I explained that in the your Official Web Site it was showing as “Free Cancellation” and I have the screenshot, they didn’t even responded.
I tried multiple times to call your customer care, but except once I was waiting on queue for near about 30-40 minutes and then the connection was getting disconnected. Also no call back facility is there.

I am not opposing your policy. My simple question is if you have such kind of policy why not mentioned in the very from Booking Page. Even instead you are displaying completely opposite and false statement to attract your customer, which is highly unexpected for such a renowned organization.

I have the following document with me.SO if required I can send it to you immediately:
2. Screenshot and pdf for Booking Page
3. Last customer care conversation transcript


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