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CheapOair.com Support Ticket - flight S141370 & S41371

CheapOair.com Support Ticket

flight S141370 & S41371

Created By: rfernandes's Picture rfernandes Last Reply: 's Picture
Priority Level: [Emergency] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: N/A Replies: 1

booked 4 flights online for Dec 13 to Jan 4 and now to find out that we are only allowed a carry on of 8 kgs. per person. When booking it did not indicate that you had to pay extra for a suitcase. CheapOair provides you with the airline link (sata international) and still that link does not tell you that you have to pay for any baggage. I have called several times to CheapOair and the airline involved (sata international) and each says each other's responsibility. We have though through some negotiation with Sata International have gotten them to provide us with 2 suitcases for 4 people. But still we feel we should be allowed to take 1 suitcase each person because we feel we were mislead in booking online and most of all noone takes responsibility. We are not asking for a free flight just to be able to take a suitcase each person.


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