CheapOair.com Complaint

Reviewed by chevyscott

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CANCELED FLIGHT WITHOUT INFORMING ME

I booked my flight back in Feb/2014 .Booking # 19969019 The flight there was great but the returned flight had been canceled a month or so earler and i was never informed of it buy phone or email i checked both.So missed my wedding and had to book a flight for the next day.It was 2 return tickets.Iam not going to ask for money but i would like to receive some cerdit on my next Airline tickets

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randrews says: (10 years ago)

Scott, thank you for providing the booking number, it helps in our research. We do show that 3 emails had been sent to you starting back in march 16, march 28, july 9 advising of a time change with jet Blue, which none of them were ever opened by you. We also show that we called you on July 9 and you accepted the changes, however, you never opened the new confirmation we sent. Reconfirming your flights 24 hours prior is recommended in case of any changes have occurred. Also when you would of checked in online and printed boarding passes, you would of also been notified of the time change. You mentioned you had to purchase new tickets for the next day, jet Blue should of taken your old ticket and used that towards the value of the new ones you used. Very sorry for the inconvenience, our cs team will contact you for further assistance.

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Review Rating: 2 out of 5
Reviewed By: chevyscott
Company: CheapOair.com
Date Added: 10 years ago

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CheapOair.com Complaint